HR Blog - HR Best Practice, Thought Leadership and HR Technology Updates

Brought to you by the Codeless Cloud HR Software experts

Chief Operating Officer (COO) Job Description

Posted by Mathew French

11 February 2021

This job description template can be used for the COO (Chief Operating Officer) role in a mid-sized Australian or New Zealand organisation. If your business needs to find efficiencies that will save you time and money, HR digitisation and automation will help you streamline the entire employee lifecycle. Ready to transform your recruitment process? Everything you need to get started is available to you on this page.

Organisational Profile 'Your Organisation'

  • Mid-sized organisation.

  • Budget between $10 million and $40 million.

  • Relatively straightforward financing

In this sample job description for a Chief Operating Officer (COO), for a mid-sized Australian or New Zealand organisation the COO takes responsibility for business performance and growth.

Sample Position Description

'Your Organisation'
Chief Operating Officer (COO)

Your Organisation: Vision / Mission

The mission of 'Your Organisation' is:

'Your Organisation' serves more than X people nationally each year and has a budget of $Y million.

Please visit to learn more.

Position Description - Your Organisation: Chief Operating Officer (COO)

Reporting to and partnering with the CEO, the chief operating officer (COO) will oversee 'Your Organisation’s' ongoing operational and procedural agenda. You will establish policies that promote 'Your Organisation's' culture and vision through its operations. The COO leads employees and encourages maximum performance and dedication whilst maintaining the highest level of integrity and leading by example under all circumstances and at all times.


Specific responsibilities include:

Chief Operating Officer - Your Organisation: Strategy

  • Accomplish operational strategies by determining accountabilities; communicating and enforcing values, policies, and procedures; implementing recruitment, selection, orientation, training, coaching, counselling, disciplinary, and communication programs; planning, monitoring, appraising, and reviewing job contributions; and planning and reviewing compensation strategies.

  • Ensure the efficiency of 'Your Organisation,' which includes maintaining control of diverse business operations by establishing and following a set of policies and processes to achieve and surpass sales, profitability, cash flow and business goals and objectives.

  • Develop the operational well-being of 'Your organisation' by providing operational structure and guidance, preparing growth plans, and directing staff.

  • Partner with the CEO on all operational and strategic issues as they arise; provide strategic recommendations to the CEO based on financial analysis and projections, cost identification and allocation, and revenue/expense analysis.

  • Participate in the ongoing strategic planning process as an integral member of the senior management team and oversee long-term budgetary planning and cost management in alignment with 'Your Organisation's' strategic plan.

  • Engage senior management and department heads to align financial management with short- and long-term planning and projections.

  • Engage the Board around issues, trends, and changes in the operating model and operational delivery.

  • Positively represent 'Your Organisation' in the community and in the media.

Chief Operating Officer - Your Organisation: Financial and Operational Management

  • Oversee budgeting, and the implementation of budgets, so as to monitor progress and present operational metrics both internally and externally.

  • Ensure that all employees, including senior management, maintain good governance and appropriate record systems in accordance with company policies, and monitor the use of all funds.

  • Participate in the preparation and approval of all financial reporting materials and metrics for 'Your Organisation's' board of directors; prepare and communicate monthly and annual financial statements.

  • Evaluate and oversee all benefits negotiations, thus providing the most competitive packages for 'Your Organisation's' employees.

  • Review all formal finance, HR, and IT-related procedures, processes, and administration, recommending improvements to the systems in place and managing the systems going forward.

Chief Operating Officer - Your Organisation: Team Management

  • Develop and manage direct staff in addition to managers in finance, HR, and IT; guide larger multidisciplinary teams outside of direct span of control.

  • Engage other members of the senior management team to facilitate cross-department collaboration that ensures that all financial, IT, and HR solutions positively support 'Your Organisation’s' evolving strategy, operational delivery, and data collection needs.

  • Provide guidance on attracting and developing key national team members for 'Your Organisation,' including the ability to recognise and cultivate rising talent.

  • Establish policies and procedures that promote 'Your Organisation's' culture and vision through its operations so as to enhance teamwork, improve brand awareness and increase the bottom line.

  • Apply sound decision-making and problem-solving in pressure situations.

Work Hours & Benefits

Discuss the working hours and benefits specific to 'Your Organisation.' Share company policy/ies about work from home and support staff options. Focus on the benefits that set you apart, such as stock and ownership options, paid parental leave, or corporate travel accounts.

Chief Operating Officer - Your Organisation: Qualifications

The COO will be a seasoned and mature leader with at least 12-15 years of experience beginning in project management, followed by senior experience at the operational level, making actionable recommendations to senior leadership. You will ideally have some degree of experience managing finance, HR, and IT for a mid-sized organisation.

The COO will have the following experience and attributes:

  • MBA or bachelor’s degree in business administration or equivalent experience.

  • Master’s degree preferred.

  • At least 10 years' experience in a COO or similar role managing a team is a must, including examples of demonstrable excellence in the workplace.

  • Mature and proactive, with evidence of having worked as a true business partner to the chief executive of a similar sized organisation.

  • Demonstrated excellence in managing operations, finance, accounting, budgeting, control, and reporting.

  • Strong analytical and business development skills and experience interpreting a strategic vision into an operational model.

  • A collaborative and flexible style, with a strong service mentality. Needs to be seen as a team player who is committed to lifelong learning.

  • A hands-on manager with integrity and a desire to work in a dynamic, mission-driven environment.

  • An effective communicator, with strong oral and written skills.

  • Strong commitment to developing team members.

  • Proficiency with accounting software, word processing, and spreadsheets.

  • High-level understanding of all business functions such as IT, HR, Finance, Marketing, etc.

  • Demonstrated commitment to the industry with a passion for 'Your Organisation’s' mission is essential.

Get Started Today With a No Obligation Free Trial

If you work for a mid-sized organisation in Australia or New Zealand, you can use this template as your starting point to attract the right candidates to your business. Use Subscribe-HR's suite of 13 codeless, cloud HR software solutions to seamlessly manage every touchpoint of the employee journey from the first hello, to the final goodbye.

Want to try it out? Get started right away using our 7-day FREE trial, which gives you no obligation access to the full functionality of the Subscribe-HR platform. 

Get instant access to our out-of-the-box, templated functionality to get up and running quickly, then use our powerful and flexible configuration tools to adapt your unique, HR process into Subscribe-HR.

Use our simple, step-by-step wizards to set up your organisation, your job description and then submit your job requisition. This is the crucial first step in creating a flexible #HRspine that improves the flexibility, efficiency and effective management of employee information 

You'll be amazed by how fast and easy it is to set yourself up.

Start Your 7 Day Free Trial

Topics: E-Recruitment, hr software, Codeless cloud HR software, Job Description, Chief Operating Officer, Subscribe-HR platform

Request a Demo