We have just released a Recruitment Agency Component Add-on to our e-Recruitment System. We see Contract Labor Hire as beeing a huge growth area in the next few years. Businesses are really looking for solutions that allow them to remain agile and dynamic and outsourcing of non-core business functions makes sense. The next big area of BPO will be Payroll. More and more business leaders are seeing payroll as a function that causes too many internal issues, so why not let the experts do it for you (ADP Payroll Outsourcing). The challenge for BPO orgs is to improve their ability to offer end user orientated solutions, so when the process is moved aside, the customer still have a really hands on view/access to all they need to including data and workflow. Usability is key.